Employee Assistance Programme confidentiality explained
In an ideal world, employees would come to work with a clear mind, and function to the best of their ability to get their tasks done. But in the real world, there are problems, and your employees are bound to bring their problems to work with them. While you cannot prevent their problems, you can help them. Using an Employee Assistance Programme confidentiality is key to getting good rapport and high utilisation of the service.
Employee Assistance Programmes are confidential at all stages. Employees do not have to tell anyone that they will be contacting the EAP, and usually just the name of their employer is used as a reference to access the service when they call in.
Confidentiality is the norm
Even if your company pays for an EAP, confidentiality is still key. EAPs maintain a strict policy in accordance with privacy laws and professional ethics. A manager may refer an employee to the EAP, if they feel there is an issue that needs to be addressed in order to function at the necessary level of that job. Services of the EAP can maintain the balance of work and personal life for each employee.
The only time confidentiality will be broken is when there is a real and serious risk of danger or harm.