EAP support

The most essential function of a successful EAP is its ability to provide confidential support services, on demand, anytime when they are needed and free of charge to employees. In essence, EAPs act as a gateway to a wide range of services and support functions. Using an EAP service by an employee is voluntary and the vast majority of employees who use EAP services do so through self-referrals. Alongside this self-referral group an EAP must also be able to accept referrals from union representatives, HR professionals and line managers.

Mental health support services

Support services on offer will generally consist of a blend of the following:

• Short-term psychological services, such as counselling.
• Money advice and debt management.
• Child and elder care information services.
• Legal information and guidance.
• Information on emotional, work-life and workplace issues.
• Assessment, support, short-term counselling and referral for employee issues.
• Management referrals and support.
• Management of all ongoing cases
• Utilisation reporting.
• Management information on employee and organisational interventions, including consultation to management on behavioural aspects of the workplace.
• An EAP website with interactive content and information.