EAP manager support
At enlighten all our EAP providers include a comprehensive manager support line as part of the Employee Assistance Programme (EAP). When purchasing a full EAP package for your organisation the following support is included for managers, team leader and supervisors.
With ever increasing pressures at work and at home, there are times when we all need some extra support or practical information to balance the demands of everyday life. This is why an EAP is a valuable support mechanism for managers and employees.
The EAP is accessed by telephone, online or via the App. This is the same for the Manager support line and is provided to help managers supporting employees when there is an emotional element to an issue causing concern.
An Employee Assistance Programme is an excellent resource for line manager support. Our EAP providers have a specific line manager support, which can help greatly when an employee has an emotional issue and the manager would like advice on how to approach the employee.
To support managers with the challenges of daily working life the service gives confidential information, referrals and counselling. Support is available on topics including work life balance, recognising troubled employees, discussing difficult subjects, workplace transition, handling grievances, stress management, referring employees to counselling and more.
Coaching for Managers is available for many areas including:
- How to handle performance issues, discipline and grievance situations
- Managing change within their teams
- Breaking bad news to employees
- How to support an employee who is having problems at home
- Advice on how to handle interviews when an employee becomes emotional
- Identifying signs of stress when an employee is struggling to cope
- Referring an employee into the EAP
Free at the point of use the manager support line is confidential and an independent resource to help managers balance work, family and personal life. Available any time day or night, by phone, email or online the service gives information, resources, counselling on any challenges life may bring.
Each supplier has a specific area on their website with information targeted for managers. There are fact sheets and webinars covering a range of different topics from coping with trauma, dealing with difficult people, goal setting – how to set smarter goals, motivation, managing change, handling conflict in the workplace and many more.
All the other tools and support mechanisms available within the EAP are also there to support Managers